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SECAMB HQ, Crawley

The Gatwick Diamond Offices were the first phase of the overall regeneration by Surrey County Council, of an existing brownfield site on Gatwick Road, Crawley.

The whole development consists of commercial offices, retail space and restaurant accommodation. The completed phase provides a total of 5,450m2 office space over four floors, with associated parking and landscaping. The lower two floors have been pre-let by South East Coast Ambulance Service and will be their new HQ and Emergency Call Centre.

The development won LABC Building Excellence Awards 2017 – Regional Winner, Best Large Commercial Project (South East Region)



NDC played a key role in the design of the New Emergency Operations Centre (EOC) and Head Quarters in Crawley on behalf of our clients South East Coast Ambulance (SECAmb).

The project was to establish a new Headquarters (HQ) and an Emergency Operations Centre (EOC) West in a brand-new building. The works involved having to coincide with the lease termination of the Lewes regional office and EOC.

The new Head Quarters for SECAmb was to include facilities for board members and administration including open plan offices, meeting rooms, board rooms, and welfare.

The new EOC was to consolidate the EOCs of Surrey (Banstead) and Sussex (Lewes) into an EOC West.

The role of the EOC is to field emergency calls from the region covered by SECAmb with it being designed to eventually handle some 50% of all Emergency 999 Ambulance calls in Surrey, Kent, East Sussex and West Sussex.

The aim of the design was to provide a pleasant working environment for the staff to enable them to provide the very best and efficient public service.



A key aspect was to provide a level of redundancy and resilience was incorporated throughout the building infrastructure and distribution services.

The design incoirporated; dual grid power supplies, two on-site generators, dual cabling offering continuous data and power supply, pipe within pipe water supplies minimising any damage in the event of a leak and a server room with N+1 capability.

The offices will also be the main training location for emergency call operators and the building was provided with a fully equipped training faculty. These facilities had to be dual use so that they could easily convert at short notice to take over from a failure at another EOC.

The final building provides a purpose-built physical environment that is safe and secure and that will remain fit for purpose for many years with the ability to respond in a timely manner to major incidents. This will improve patient health and experience by providing an enhanced capability to respond and support normal operations with long term reduced overall estate costs.